Pune West — live business view. Orders, doctors, manufacturing hub status and tickets, all filterable by date range, doctor, status, product and priority.
Today
This Week
This Month
Custom Range
★ Doctor: All
★ Status: All
Overview
Doctor Business
Manufacturing Hub
Tickets & Alerts
↗
Total Orders
1,842
all time
↗
Total Revenue
₹38.6L
▲ 9% vs last month
↗
Total Active Orders
112
▲ 8 this week
↗
Orders in Production
38
at hub
↗
Ready for Dispatch
7
at hub
↗
Orders Dispatched
11
in transit to you
↗
Orders Delivered
168
MTD
↗
Rework Cases
3
below network avg
↗
Cancelled Orders
2
MTD
↗
Total Active Doctors
51
↗
Total Inactive Doctors
3
↗
New Doctors Added
3
this month
↗
Total Wallet Balance
₹9.4L
across all doctors
↗
Low Balance Doctors
4
below ₹1,500
Top performing doctors
Doctor
Order Count
Revenue
Pending Orders
Rework Cases
Dr. Omkar Bhide
19
₹1.4L
1
0
Dr. Snehal Deshpande
16
₹1.1L
2
1
Dr. Ketki Naik
14
₹0.9L
1
0
Dr. Yash Thorat
11
₹0.7L
0
1
14
Submitted
22
Verified
38
In Progress
11
Dispatched
168
Received at Franchise
2
Delayed
Next expected receiptTomorrow, 3 orders
Expected receipt date range12–14 Sep 2026
↗
Total Tickets
14
↗
Open
4
↗
In Progress
3
↗
Resolved
6
↗
Overdue
1
↗
Avg Resolution Time
6.2 hrs
Commission overview
₹9.8L
ORDER VALUE (MTD)
₹1.18L
RECEIVABLE COMMISSION
1 Oct
NEXT PAYOUT DATE
Operational alerts
2 delayed orders
Past expected receipt date
11 orders ready to be received
Dispatched from hub, awaiting confirmation
2 doctor applications pending information
Returned for correction by Central Hub
3 rework alerts
1 awaiting sample pickup
4 doctor wallets below ₹1,500
May affect their next order
New NEUGEN circular published
Q3 pricing update — see Admin → Documents
Add Doctor. You can register a new doctor and submit KYC, but final verification, approval and account activation stay with the Central Manufacturing Hub.
Register New Doctor
Applications
Doctor Profiles
A. Doctor personal details
Drag a photo here or browse
B. Professional details
C. Clinic details
E. Commercial / account details
D. KYC / verification documents
Doctor Registration Certificate
PAN Card
Aadhaar / Government ID
Clinic Ownership / Registration Doc
Other Supporting Documents
On submission, a Registration ID is generated automatically and the status is set to Pending Central Verification. You can track it under Applications, and edit only if it's returned for correction.
All
Draft
Submitted
Under Verification
Correction Required
Approved
Rejected
Registration ID
Doctor Name
Clinic
Submitted
Status
REG-2026-0412
Dr. Farah Sheikh
Smile Care, Pimpri
2 days ago
Under Verification
REG-2026-0398
Dr. Ninad Kelkar
Kelkar Ortho, Kothrud
4 days ago
Correction Required
REG-2026-0371
Dr. Suyash Pawar
Pawar Dental, Baner
9 days ago
Approved
REG-2026-0355
Dr. Aparna Kale
Kale Dental Care, Wakad
14 days ago
Approved
Correction-required applications can be edited and resubmitted. Everything else here is read-only — verification and approval happen at the Central Manufacturing Hub.
Doctor ID
Name
Specialization
Clinic
Account Status
Orders
Revenue
Pending
Rework
Open Tickets
DOC-1420
Dr. Omkar Bhide
Orthodontics
Bhide Orthodontics, Aundh
Active
19
₹1.4L
1
0
0
DOC-1645
Dr. Snehal Deshpande
General + Cosmetic
Deshpande Dental Care, Wakad
Active
16
₹1.1L
2
1
1
DOC-1802
Dr. Ketki Naik
Prosthodontics
Naik Dental, Baner
Active
14
₹0.9L
1
0
0
DOC-1220
Dr. R. Kelkar
General Dentistry
Kelkar Dental, Shivajinagar
Inactive
0
₹0
0
0
0
Showing 1–4 of 54 doctors
CRM — Doctor acquisition, relationship & support. Leads assigned to Pune West by the Central team, meetings and demos, conversion into doctors, and every doctor's ongoing relationship and ticket history.
Overview
Leads
Lead Detail
Doctor Profiles
Doctor Tickets
↗
Total Leads
42
↗
New Leads
6
↗
Under Follow-Up
12
↗
Meetings Scheduled
4
↗
Meetings Completed
18
↗
Interested Doctors
9
↗
Converted Doctors
3
this month
↗
Not Interested / Lost
5
↗
Conversion Rate
21.4%
↗
Active Doctors
51
↗
Total Tickets
14
↗
Escalated Tickets
1
Lead source performance
Source
Leads
Converted
Central Team Referral
24
2
Website Enquiry
12
1
Existing Doctor Referral
6
0
Employee-wise performance
Employee
Leads Handled
Converted
S. Kulkarni
18
2
P. Joshi
14
1
A. Bhosale
10
0
Search lead or doctor…
All
New
Follow-Up Required
Meeting Scheduled
Converted
Lost
Lead ID
Doctor Name
Clinic
Location
Assigned
Next Follow-Up
Status
LD-0412
Dr. Farah Sheikh
Smile Care
Pimpri
S. Kulkarni
Tomorrow
Meeting Scheduled
LD-0409
Dr. Nikhil Oak
Oak Dental
Kothrud
P. Joshi
13 Sep
Follow-Up Required
LD-0401
Dr. Meenal Patwardhan
Patwardhan Clinic
Baner
A. Bhosale
—
New Lead
LD-0388
Dr. Omkar Bhide
Bhide Orthodontics
Aundh
S. Kulkarni
—
Converted
LD-0376
Dr. Rohit Salunkhe
Salunkhe Dental
Hinjewadi
P. Joshi
—
Not Interested
Showing 1–5 of 42 leads
LD-0412 — Dr. Farah Sheikh Meeting Scheduled
← Back to leads
Meeting & demonstration
Activity timeline
Meeting scheduled
Today · by S. Kulkarni
Clinic visit confirmed for tomorrow, 3 PM.
Franchise contacted doctor
2 days ago
Introductory call, interest confirmed.
Lead assigned to Pune West
3 days ago
Assigned by Central CRM team.
Lead info
Doctor NameDr. Farah Sheikh
Mobile+91 98xxx xxxxx
ClinicSmile Care, Pimpri
Date Received3 days ago
Central Team RemarksWarm lead, referred by existing doctor
Assigned EmployeeS. Kulkarni
Conversion
Conversion StatusNot yet initiated
Dr. Omkar Bhide Active
Communication & activity history
Order placed — ORD-4471
Today
Zirconia Crown, on time.
Support ticket resolved
5 days ago
Delivery timing query — resolved at franchise level.
Converted from lead LD-0388
8 Sep 2026
Onboarded by S. Kulkarni.
Relationship summary
Doctor IDDOC-1420
Total Orders19
Total Revenue₹1.4L
Pending Orders1
Rework Cases0
Last Order DateToday
Last InteractionToday
Upcoming Follow-UpNone scheduled
Wallet StatusHealthy
↗
Total Tickets
14
↗
Open
4
↗
In Progress
3
↗
Resolved
6
↗
Escalated
1
↗
Overdue
1
Ticket ID
Doctor
Category
Priority
Raised
Resolution Level
Status
TCK-2201
Dr. Snehal Deshpande
Delivery Issue
High
10 Sep
Franchise
In Progress
TCK-2196
Dr. Ketki Naik
Payment Issue
Medium
08 Sep
Central Hub
Escalated
TCK-2180
Dr. Yash Thorat
Rework / Complaint
Medium
02 Sep
Franchise
Resolved
You can resolve tickets at the franchise level or escalate to the Central Manufacturing Hub — escalation records who escalated, why, and the central team's remarks and resolution.
Service Request / Upload Case — on behalf of a doctor. Use this when a doctor calls in a request rather than using their own Doctor Portal login.
Service Request
Upload Case
New Request
My Service Requests
4.1 — Patient details
4.2 — Select service
Scan
Impression Pick-up
Repair
4.3 — Select date & time
4.4 — Select product / restoration
Crown
Bridge
Implant Crown
Dentures
4.5 — Add notes
4.6 — Submit request
4.7 — Request status
Request IDSR-2214
StatusSubmitted
4.8 — Acknowledge. A franchise operator will arrive for pickup within the confirmed window.
All
Pending
Assigned
In Progress
Completed
Request ID
Type
Doctor
Order ID
Date Raised
Status
SR-2214
Impression Pickup
Dr. Farah Sheikh
—
20 min ago
New
SR-2209
Scan
Dr. Omkar Bhide
—
2 hrs ago
In Progress
SR-2201
Repair
Dr. Ketki Naik
ORD-4402
1 day ago
Overdue
SR-2188
Rework
Dr. Snehal Deshpande
ORD-4351
3 days ago
Completed
Patient Info
Prescription
Material
Shade
Files & Submit
Step 1 · Patient Info
Step 2 · Prescription
Step 3 · Material
Step 4 · Shade
Files
Review & Submit
Case IDNG-2026-01842 (auto-generated)
Patient data follows restricted access based on role.
Restoration details
Crown
Bridge
Implant Crown
Veneer
Denture
Splint
Surgical Guide
Tooth selection — FDI Numbering System
Two-digit format: first digit = quadrant (1–4), second digit = tooth position from the midline (1–8).
Clinical information (optional)
Material selection
Zirconia
PFM
Metal
Lithium Disilicate
PMMA
Monolithic Zirconia
Layered Zirconia
High-Translucency Zirconia
Zirconia type options reflect NEUGEN's current inventory and will be updated as that list changes.
Shade selection
Vita Shade
Vita 3D Master
Classic Vita shade guide — A/B/C/D groups by hue, 1–4 by value.
Scan files
Drag files here or browse STL, PLY, OBJ
Clinical files
Drag files here or browse JPEG, PNG, DICOM
Every upload is checked automatically for file format, size, duplicates, correct case association, and malware before it's accepted.
Upload checklist
File
Mandatory
Upper Scan
Depending on case
Lower Scan
Depending on case
Bite Scan
Depending on case
Photos
Optional
CBCT
Implant cases
Case summary (editable until submitted)
Doctor— (select above)
PatientPatient name (Step 1)
RestorationCrown
MaterialZirconia
Tooth Number14, 15
Uploaded Files3 files attached
Order Tracking. Every order submitted through the Franchise Portal or your doctors' own portals, from creation to receipt at Pune West.
Dashboard
All Orders
Order Detail
Receipt Confirmation
↗
Total Orders
1,842
↗
Pending Orders
14
↗
In Production
38
↗
Ready for Dispatch
7
↗
In Transit
11
↗
Awaiting Receipt
11
↗
Received
168
↗
Rework Orders
3
↗
Delayed / Overdue
2
Order volume — day / week / month
Day
Week
Month
Custom Range
Metric
Today
Total Orders
9
New Orders
4
Completed Orders
3
Pending Orders
2
Search order ID, doctor, patient ref…
All
Submitted
Verified
In Progress
Dispatched
Received at Franchise
Delayed
Order ID
Doctor
Clinic
Order Date
Product
Status
Expected Completion
ORD-4471
Dr. Omkar Bhide
Bhide Orthodontics
09 Sep
Zirconia Crown
In Progress
13 Sep
ORD-4468
Dr. Snehal Deshpande
Deshpande Dental Care
08 Sep
Implant Abutment
In Progress
12 Sep
ORD-4455
Dr. Ketki Naik
Naik Dental
05 Sep
Aligner Set
Delayed 2d
09 Sep
ORD-4449
Dr. Yash Thorat
Thorat Dental
04 Sep
Night Guard
Dispatched
10 Sep
Showing 1–4 of 112 active orders
ORD-4455 Delayed 2d
← Back to all orders
Submitted
Verified
In Progress
Dispatched
Received at Franchise
Order history / timeline
Flagged delayed — SLA breached
3 hrs ago · auto-flagged
In Progress stage exceeded standard SLA by 2 days.
Moved to In Progress
2 days ago
Sent to manufacturing after verification.
Order verified
4 days ago
Scan files validated by technician.
Order submitted
5 days ago · by Dr. Ketki Naik
Aligner set, upper + lower arch.
Order information
DoctorDr. Ketki Naik
Doctor IDDOC-1802
ClinicNaik Dental, Baner
ProductAligner Set
PriorityStandard
Status
Current StageIn Progress
Expected Completion09 Sep 2026
Expected Receipt Date14 Sep 2026
2 selected — Mark selected as Received
Order ID
Doctor
Product
Dispatched
Expected Receipt
ORD-4449
Dr. Yash Thorat
Night Guard
2 days ago
Today
ORD-4441
Dr. Aparna Kale
Zirconia Crown
2 days ago
Today
ORD-4438
Dr. Omkar Bhide
Implant Abutment
3 days ago
Tomorrow
Marking an order received records the receipt date/time and who received it automatically, and updates order status to Received at Franchise in its history.
Payments & Wallet. When a doctor places an order, their wallet is deducted and the amount goes straight to the Manufacturing Hub — you're not part of that transaction. Your commission is calculated on those orders and paid out at the end of each month. This section is about transparency into your doctors' order volume and your receivable commission, not day-to-day payment handling.
Commission Overview
Doctor Orders & Wallets
Monthly Statements
↗
Orders This Month
112
from your doctors
↗
Order Value This Month
₹9.8L
paid by doctors to Hub
↗
Commission Rate
12%
of order value
↗
Receivable Commission
₹1.18L
accruing this month
↗
Last Month's Payout
₹1.02L
paid 1 Sep 2026
↗
Next Payout Date
1 Oct 2026
end of month
Commission accrues daily as your doctors place orders and is paid out in one statement on the 1st of the following month — see Monthly Statements for the full history.
Doctor-wise orders & commission — this month
Doctor
Orders (MTD)
Order Value
Commission Rate
Commission Accrued
Dr. Omkar Bhide
19
₹1.4L
12%
₹16,800
Dr. Snehal Deshpande
16
₹1.1L
12%
₹13,200
Dr. Ketki Naik
14
₹0.9L
12%
₹10,800
Dr. Yash Thorat
11
₹0.7L
12%
₹8,400
Alerts
4 doctor wallets below ₹1,500
Informational only — top-ups happen directly with the Hub
Commission statement for August available
Paid 1 Sep 2026 — see Monthly Statements
View-only. Doctor wallet top-ups, deductions and refunds are handled directly between the doctor and the Manufacturing Hub — shown here so you can see how your doctors are doing, not to action anything.
Search doctor…
Doctor
Wallet Balance
Orders (MTD)
Order Value (MTD)
Status
Dr. Omkar Bhide
₹12,400
19
₹1.4L
Active
Dr. Snehal Deshpande
₹9,800
16
₹1.1L
Active
Dr. Ketki Naik
₹410
14
₹0.9L
Low balance
Dr. Aparna Kale
₹0
7
₹0.4L
Wallet empty
Dr. Ketki Naik — order-linked deductions
Date
Order ID
Amount
Closing Balance
08 Sep
ORD-4455
−₹2,600
₹410
28 Aug
ORD-4402
−₹4,200
₹3,010
Month
Orders
Order Value
Commission Earned
Payment Status
Paid Date
Sep 2026 (MTD)
112
₹9.8L
₹1.18L
Accruing
—
Aug 2026
168
₹8.5L
₹1.02L
Paid
01 Sep 2026
Jul 2026
151
₹7.9L
₹0.95L
Paid
01 Aug 2026
Jun 2026
159
₹8.2L
₹0.98L
Paid
01 Jul 2026
Each statement is generated automatically from that month's completed orders and paid out on the 1st of the following month to your registered bank account (Settings → Franchise Profile).
Service Requests. Every scan, pickup, repair and rework request raised by your doctors appears here automatically, with no manual step needed once your employee marks a task complete.
Dashboard
Register
Request Detail
Analytics
↗
Total Requests
56
↗
New
4
↗
Pending
7
↗
Assigned
3
↗
In Progress
2
↗
Completed
42
↗
Overdue
1
↗
Cancelled
1
Request-type summary
Scan Requests
21
Total
3
Pending
2
In Progress
16
Completed
Impression Pickup
18
Total
2
Pending
1
In Progress
15
Completed
Repair Requests
11
Total
1
Pending
0
In Progress
9
Completed
Rework Requests
4
Total
1
Pending
0
In Progress
2
Completed
Other Requests
2
Total
0
Pending
0
In Progress
0
Completed
Search request or doctor…
All
Scan
Pickup
Repair
Rework
Request ID
Type
Doctor
Requested
Priority
Assigned
Status
SR-2214
Impression Pickup
Dr. Farah Sheikh
20 min ago
High
Unassigned
New
SR-2209
Scan
Dr. Omkar Bhide
2 hrs ago
Standard
V. Kamble
In Progress
SR-2201
Repair
Dr. Ketki Naik
1 day ago
Standard
V. Kamble
Overdue
SR-2188
Rework
Dr. Snehal Deshpande
3 days ago
High
—
Completed
SR-2201 — Repair Overdue
← Back to register
Request & task details
Request TypeRepair
Related Order IDORD-4402
Reason / ConcernCrown feels loose since delivery
PriorityStandard
Assigned EmployeeV. Kamble
Workflow timeline
Created→Assigned→Accepted→Arrived at Clinic→Checked
V. Kamble has arrived and checked the crown at the clinic. Decide next step below — this decision can only be made by the assigned employee, not the doctor.
Repairable at chairside
Fix it on the spot, return it to the doctor, and close the request.
Beyond repair
Retain the sample, send it to the hub, and raise a Rework order — at no cost to the doctor.
Doctors can request a Repair from their own portal, but only a franchise employee who has physically checked the work can escalate it to Rework.
Doctor details
DoctorDr. Ketki Naik
ClinicNaik Dental, Baner
Contact+91 98xxx xxxxx
LocationBaner, Pune
Scan & pickup analytics
2.1 hrs
AVG SCAN COMPLETION
3.4 hrs
AVG PICKUP COMPLETION
Doctor
Scan Requests
Pickup Requests
Dr. Omkar Bhide
6
4
Dr. Snehal Deshpande
4
3
Repair / rework analytics
1.2 days
AVG REPAIR RESOLUTION
3.6 days
AVG REWORK TURNAROUND
Reason
Count
Fit issue
5
Shade mismatch
3
Fracture
3
Support / Helpdesk. Reach the Central Manufacturing Hub directly by chat, call, or ticket for anything from order issues to portal bugs.
Chat
Call
Tickets
Hi Pune West, this is Ananya from Central Support. How can I help today?10:02 AM
My August commission statement shows 168 orders but I'm counting 171 from my doctors — can you check?10:04 AM
Looking into it now, one moment.10:04 AM
Found it — 3 orders were still in progress when the statement generated, so they'll show up in September's instead. Nothing missing.10:07 AM
Support executive
Assigned toAnanya R. — Central Support
StatusOnline
Avg response time2 min
Central support contact
Support Number1800-120-6384
Assigned ExecutiveAnanya R.
Call history
Date
Duration
Executive
08 Sep, 11:20 AM
6 min
Ananya R.
02 Sep, 4:10 PM
3 min
Rohan S.
My Tickets
Raise Ticket
↗
Total Tickets
18
↗
Open
3
↗
In Progress
2
↗
Resolved
12
↗
Escalated
1
↗
Avg Resolution
7.4 hrs
Ticket ID
Category
Subject
Priority
Raised
Status
HD-0091
Communication with Hub
August commission statement query
Medium
Today
In Progress
HD-0084
Software
Order Detail page slow to load
Low
3 days ago
Open
HD-0071
Delayed Order
Sintering delay — 3 orders
High
6 days ago
Resolved
Raise a support ticket
Delayed Order
Software
Communication with Hub
Equipments
Payments
Others
Drag a file here or browse
Notifications. Real-time alerts across orders, doctors, payments, service requests, CRM, support and system announcements.
All Notifications
Preferences
All
Orders
Doctors
Payments
Rework
CRM
Support
System
New order request — ORD-4480 from Dr. Farah Sheikh
Orders · 5 min ago
Doctor registration REG-2026-0398 returned for correction
Doctors · 1 hr ago
Wallet top-up verification pending — Dr. Ketki Naik
Payments · 3 hrs ago
Order ORD-4468 dispatched from Manufacturing Hub
Orders · Yesterday
New lead assigned — LD-0409, Dr. Nikhil Oak
CRM · Yesterday
Support ticket HD-0071 resolved
Support · 6 days ago
Important NEUGEN announcement — Q3 pricing update published
System · 6 days ago
Order notifications
New requests, status changes, dispatch, delivery, delays.
Doctor / registration notifications
New leads, registration status, account activation.
Payment & wallet notifications
Doctor low-balance alerts, and when your monthly commission statement is ready.
Rework / repair notifications
New requests, assignment, sample collection, dispatch.
Reports. Every report supports day/week/month/custom range, filters, drill-down, and export to Excel, PDF or CSV — scheduled daily/weekly/monthly reports are available under Settings.
This Month
Custom Range
Business & Doctor
Orders
Service Requests
Payments
CRM & Tickets
Employee & Ops
1,842
TOTAL ORDERS
₹38.6L
TOTAL REVENUE
₹2,095
AVG ORDER VALUE
Doctor
Status
Orders
Revenue
Wallet Balance
Rework
Tickets
Last Order
Dr. Omkar Bhide
Active
19
₹1.4L
₹12,400
0
0
Today
Dr. Snehal Deshpande
Active
16
₹1.1L
₹9,800
1
1
Yesterday
Dr. R. Kelkar
Inactive
0
₹0
₹0
0
0
30+ days ago
Order ID
Doctor
Order Date
Product
Status
Dispatch Status
Receipt Status
ORD-4471
Dr. Omkar Bhide
09 Sep
Zirconia Crown
In Production
—
—
ORD-4449
Dr. Yash Thorat
04 Sep
Night Guard
Dispatched
Dispatched
Awaiting
ORD-4351
Dr. Yash Thorat
28 Aug
Denture
Cancelled
—
—
Order volume analysis (day/week/month/custom) is available from Order Tracking → Dashboard.
Scan & pickup reports
Metric
Value
Total Scan Requests
21
Pending
3
Completed
16
Overdue
0
Total Pickup Requests
18
Avg Completion Time
3.4 hrs
Repair / rework reports
Metric
Value
Total Repairs
11
Total Reworks
4
Rework % of Orders
2.7%
Repair vs Rework Ratio
2.75 : 1
Avg Resolution Time
1.8 days
Report
This Month
Total Order Value (from your doctors)
₹9.8L
Receivable Commission
₹1.18L
Commission Paid (Last Month)
₹1.02L
Commission Rate
12%
Wallet top-ups, deductions and refunds are handled directly between doctors and the Manufacturing Hub — not reported here.
CRM performance
Metric
Value
Total Leads
42
Converted
3
Conversion Rate
21.4%
Not Interested / Lost
5
Ticket performance
Metric
Value
Total Tickets
14
Franchise-Level Resolution
10
Escalated to Central
1
Avg Resolution Time
6.2 hrs
SLA Compliance
94%
Employee
Doctors Added
Leads Handled
Converted
Scan/Pickup Handled
Tickets Resolved
Avg Response Time
S. Kulkarni
2
18
2
14
6
18 min
P. Joshi
1
14
1
9
4
24 min
A. Bhosale
0
10
0
7
2
31 min
Operational performance
Metric
Value
Orders Awaiting Receipt
11
Pending Service Requests
10
Pending Doctor Registrations
2
Pending Follow-Ups
12
Pending Payments
₹0.7L
Admin Panel. Manage your team, their access, task allocation, franchise documents, and the audit trail of every important action.
Overview
Employees
Roles & Access
Tasks
Documents
Audit Trail
↗
Total Employees
4
↗
Active
4
↗
Inactive
0
↗
Pending Tasks
9
↗
Overdue Tasks
1
↗
High-Priority Tasks
3
Recent administrative activity
Employee A. Bhosale assigned 2 new leads
10 min ago
Task "Impression pickup — SR-2214" assigned to V. Kamble
20 min ago
Wallet top-up approved for Dr. Ketki Naik
1 hr ago · by you
Employee list
Employee ID
Name
Designation
Mobile
Email
Joined
Status
EMP-014-1
S. Kulkarni
Senior BD Rep
+91 98xxx x001
s.kulkarni@punewest.neugen.in
14 Jun 2025
Active
EMP-014-2
P. Joshi
BD Rep
+91 98xxx x002
p.joshi@punewest.neugen.in
02 Jan 2026
Active
EMP-014-3
A. Bhosale
BD Rep (Junior)
+91 98xxx x003
a.bhosale@punewest.neugen.in
10 Mar 2026
Active
EMP-014-4
V. Kamble
Field Coordinator
+91 98xxx x004
v.kamble@punewest.neugen.in
22 Jul 2026
Active
Module
S. Kulkarni Senior BD
P. Joshi BD Rep
A. Bhosale Junior BD
V. Kamble Field Coord.
Dashboard
Add Doctor
CRM
Order Tracking
Payments & Wallet
Service Requests
Reports
Admin Panel
Access is role-based and employee-specific — each checkbox grants View access to that module; edit/approve-level permissions are configured per employee via "Edit" on the Employees tab.
Task allocation
Assigned (4)
Doctor Follow-Up — Dr. Nikhil Oak
P. Joshi · Due tomorrow
Impression Pickup — SR-2214
V. Kamble · High priority
New Doctor Registration — Dr. Meenal P.
A. Bhosale · Due 14 Sep
Payment Follow-Up — Dr. Aparna Kale
S. Kulkarni · Due today
In Progress (2)
Scan Request — SR-2209
V. Kamble · Started 2 hrs ago
Ticket Resolution — TCK-2201
S. Kulkarni · Started today
Overdue (1)
Repair Visit — SR-2201
V. Kamble · 1 day overdue
Completed Today (3)
Doctor Visit — Dr. Farah Sheikh
S. Kulkarni
Order Coordination — ORD-4471
P. Joshi
Rework Coordination — SR-2188
V. Kamble
Franchise Agreement
Signed 14 Jun 2025
Policies
Last updated Jul 2026
Circulars
2 new — Q3 pricing update
SOPs
Order handling, service requests
Training Documents
Onboarding materials for new employees
Commercial Documents
Pricing sheets, commission structure
Timestamp
User
Action
Module
Record
Details
11 Sep, 10:42 AM
R. Deshmukh
Approved wallet top-up
Payments
Dr. Ketki Naik
₹5,000 verified
11 Sep, 09:15 AM
S. Kulkarni
Updated lead status
CRM
LD-0412
New → Meeting Scheduled
10 Sep, 04:20 PM
R. Deshmukh
Assigned task
Admin
SR-2214
Assigned to V. Kamble
10 Sep, 11:05 AM
R. Deshmukh
Added employee
Admin
EMP-014-4
V. Kamble — Field Coordinator
09 Sep, 03:47 PM
P. Joshi
Recorded payment
Payments
PAY-3367
₹0.8L to Manufacturing Hub
Settings. Franchise profile, your account, employees, notifications and everything else that shapes how the portal works for Pune West.
Add, deactivate, or reassign roles under Admin Panel → Employees. This tab controls each employee's notification preferences only.
Full notification type and channel configuration lives under Notifications → Preferences. Shortcuts:
Central Hub Contacthub-support@neugen.in
Support Contact1800-120-6384
Emergency Contact+91 98xxx xxxxx
Auto-escalate overdue service requests
Escalate to you if unassigned for more than 2 hours.
Bank AccountHDFC ••4417 Verified
Your monthly commission is paid into this account on the 1st of each month. You're not involved in day-to-day doctor payments, so there's no transaction reference to configure here.
Payment notifications
Alert me when my monthly commission statement is ready and when it's paid.
Financial master data requiring Central Hub approval (bank account, GST, PAN) is view-only here — see Franchise Profile to request a change.
Allow employees to download reports
Employees with Reports access can export Excel/PDF/CSV.
Allow data export
Franchise Owner can export doctor and order data.
Document storage and upload preferences follow Central Hub's default retention policy.
